Golden Class Limo - Can't County on Gold Class

0 comments
Not resolved
1.0
Details
Customer service
Reliability

Two buses were being leased by a local transport company to take us to the Women's March in D.C. They held a large deposit and a commitment.

At the VERY LAST MOMENT, hours before we were to leave, they received an offer for more money and pulled the buses. As every other means of transportation were filled, none of us were able to attend. We had made arrangements to be away from families, from our businesses (had to get coverage for my absence), purchased suitable clothing for the march, packed foods... and a laundry list of other arrangements that were nipped in the bud.

I would NEVER recommend Golden Class Limo... EVER!!!!

Product or Service Mentioned: Golden Class Limo Bus Rental.

Reason of review: Problem with delivery.

I didn't like: Did not show up.

Golden Class Limo - Not reputable

0 comments
Not resolved

I booked a 6 person limo to pick myself and my girlfriend up from JFK to take us to the Waldorf Astoria, I wanted to set a great impression and have an awesome welcome to NYC, some points:

1. I emailed to get a price ($114.50) including tax, tip and tolls

2. I called them up and got them to confirm this

3. I even called up to make sure it was correct

4. On arrival at JFK I had an email that the price was now $138.50 because of an admin error. I said that they need to honour the original price or I can just get a yellow cab, they said they would honour it.

5. The limo arrived, it was dented, had two cracked windows and its licence ended in May 2012 (I arrived on 26th June)

6. The driver didnt know that they had agreed to honour the price so he wanted more cash

7. I spoke to the despatch who then said that I need to pay waiting charges because it took me more than an hour from when the plane arrived... The limo was booked for 5.25 and we got in it at 6.15...

8. The driver asked for more cash than I gave him ($120)

I ended up telling the despatch to try and charge my credit card if he wanted to argue with Visa about this.

Golden 'class' limo gave me an awful start to the holiday, the last thing you want to be doing when trying to impress someone is have to argue with the company in front of them on a previously agreed price.

Avoid at all costs.

Monetary Loss: $120.

Golden Class Limo in Charlotte, North Carolina - Worst Limo Service Ever!!

7 comments

Golden Class Limo LLC in NY is the worst limo service ever! I called when I got off the plane and the guy said he would be outside (not in terminal w/ a sign like every other company I've used).

I had to call the guy 3 times & he ast in the car & watched me as I pulled 3 suitcases & put on his flashers by the 3rd call so I could find him, never once moving out of the driver seat! Then, told me my cc was declined, which was untrue & would drive me to ATM b/c would only take cash! Long story short, I finally had to call the cops b/c he said he was going to call saying I wouldn't pay him! Told him to go ahead & the cop laughed at him when he got there.

Every lie this guy tried to tell him backfired & basically the cop made them take a credit card payment.

Complete Nightmare! I've used MANY limo companies - none horrible like Golden Class Limo LLC!!!

Comments

Anonymous
Dhanbad, Jharkhand, India #680620

Really pretty pieces!!

limo service nyc

new york airport service

Anonymous
#608713

Newyorklimous.com is the most prominent limousine company with the newest and largest fleet of luxury town car. We offer a full complement of transportation needs in the New York and metropolitan NYC areas.

Limo New York US have been a premier Limousine service Company since 1986 and provide you the finest ground transportation.

We are the leader in professional transportation since many years for finest corporate wedding, prom parties, airport transfers and special occasion with luxury and exotic stretch limousines.

Anonymous
New York, New York, United States #588079

I had a problem with this company as well. I have used many limo- taxi company s and never had a problem.

I paid for my sons transporation both ways. On his pick up the to be taken home driver refused to take the credit card imprint. The driver kept saying cash only....even after the first driver in the night swiped it for both ways! My son called me nd said the driver wouldnt listen to him...and even after I was trying to explain to the dispatcher they still would not listen to me trying to explain.

Very rude.

Then they called the first driver and they agreed the card was indeed swiped both ways.....NOT EVEN AN APOLOGY. Stay away.

Anonymous
#515247

I AGREE!!! I had to lift bags myself and he was just so incredibly rude. Never using their service ever again!

katdaddy
#439061

im sorry you experience bad service from this company. me and my girl haven't had any complains yet. if a car breaks down its not human error, sorry there wasn't a car in the vicinity to pickup u otherwise, i guess they were pretty busy the day.

Anonymous
#397459

It's unfortunate that Golden Class did not meet your expectation, but that's not a good enough reason to encourage others not to use this company. I check their website and their prices are as good as taking a yellow cab.

Guess what you get what you bargained for. Keep in mind folks if you need good service you have to pay for it.

That a piece of advice for you out there who think that companies like Carmel or Dial 7 really stand up when it comes to service. P E A C E

Anonymous
#342853

I made an appointment with this company for a morning pick up for my boss and they NEVER showed!!

He missed his morning meeting and I did not hear the end of it. When he called to see why they did not meet him they said they were 5 minutes away.

Five minutes came and went and when we called again they said that the car had broken down and they were not coming! They didnt even bother to call back to call and say they were not coming.

Please avoid these people, do not let their professional website fool you. STAY AWAY!!

View more comments

You May Also Like